Last Updated: August 26, 2019
If you have any questions, please reach out to us at email@example.com or by writing to us at:ThredUp Inc.
969 Broadway, Suite 200
Oakland, CA 94607
1. Information Collected or Received
The information we collect from you falls into two categories: personally identifiable information (“Personal Information”) and non-personally identifiable information (i.e., information that cannot be used to identify who you are) (“Non-Personal Information”).
Personal Information we may collect from you includes but is not limited to:
- Your name, email address and telephone number when signing up to create an account
- Your credit card information when completing an order
- Your shipping and billing address when completing an order
Personal Information we may collect from you includes your name, email address and telephone number. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Services. Personal Information that we collect depends on how you use the Services. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of many features of the Services.
Non-Personal Information we may collect from you includes identifier and other technical information, such as your browser information, operating system information, device information, IP address, and the date, time, length of stay and specific pages accessed during your interactions with the Services.
We may combine your Personal Information with Non-Personal Information and may aggregate this information with information collected from other Service users to work to (i) provide you with a better experience, (ii) improve the quality and value of the Service and (iii) analyze and understand how our Sites, Apps and Services are used.
We do not knowingly collect information from children under the age of 13, in accordance with the Children’s Online Privacy Protection Act (“COPPA”). If you are a parent or legal guardian of a minor child, you may use the Services on behalf of such minor child. If you have questions concerning our information practices with respect to children, or if after a transaction, you would like to review, have deleted, or stop the further collection of your child’s Personal Information, please email us at firstname.lastname@example.org.
2. How Information Is Collected
We may collect your information in the following ways:
When You Provide Us With Information to Make a Purchase
If you use our Services to make a purchase, we may request certain Personal Information from you to facilitate the transaction. We may also collect certain financial information from you, such as your payment method (this may include valid credit card number, type, expiration date or other financial information). We store only a very limited portion of your credit card information, in a manner that is generally permitted by credit card issuers. Our payment processing partner stores and processes your credit card or other payment information using industry-standard security measures. By making a purchase through the Services, you give us consent to use and provide your financial information as we consider necessary to process the transaction.
Communications You Initiate with Us
If you contact us in person, by phone, email, instant message, live chat, social media, or by some other means (either through our Services or through TPS), we may keep a record of your contact information and correspondence for later reference. When we send you emails, we may track whether you open them to figure out how to deliver more delightful and helpful emails and improve our Services.
Third Party Services
If you create your thredUP account by connecting through a TPS, such as Amazon or Facebook, you are authorizing us to use public information from that connected account to help complete your thredUP profile. We collect and store this information and use it to help you connect to our Site. Connecting your thredUP account to a TPS is completely optional, and you will have the opportunity to grant permission when you attempt to connect. Please remember that the manner in which the service uses, stores, and discloses your information is governed solely by the policies of such service. We recommend that you review the terms and policies of that TPS, including its privacy and data gathering practices. thredUP shall have no liability or responsibility for the privacy practices or other actions of any TPS or any other third-party site or service that may be enabled within the Service.
Information We Automatically Collect
Like most websites, our Services may incorporate technology such as “pixel tags”, “web beacons” and “cookies” which allow us to track the actions of users of our Services. Pixel tags, web beacons and cookies collect Non-Personal Information. Pixel tags or web beacons are tracking devices on websites or in emails that can monitor the behavior of the user visiting the website or sending the email. Cookies are small files placed on your computer that recognize you when you return to thredUP and that allow us to customize your user experience and improve the thredUP service. You may modify the cookies that are accepted by your computer by changing your browser settings, although this may change the way the thredUP website is presented to you. Other companies’ use of their cookies is subject to their own privacy policies, and we have no obligation to inform you of third party cookies that are set.
We may also collect information when you are visiting our stores. Like most retailers, we have in-store video and user-friendly technology that helps us understand customer behavior within our physical spaces. We may also anonymously collect wireless device signature information while you are near or in our stores to help us better understand our customers.
If you decide you do not want to receive email or other mail from us, you can select the “opt out” provision in our communications to unsubscribe. Unsubscribing will stop you from receiving most types of communication, but it may not apply to emails about orders or transactions you place through the Services or to respond to your specific request, such as password recovery.
Blogs, Reviews and Testimonials
The Services may from time to time offer publicly-accessible blogs, customer reviews or testimonials. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from our blogs, customer reviews or testimonials, please contact us at email@example.com. Please note that in some cases we may be unable to remove your Personal Information.
3. How Information Is Used
We primarily use the information we collect to enhance the Services and your experience. Except if we sell all or a portion of our business, as described below, we do not rent or sell your Personal Information to anyone. If we share your Personal Information, we do so as described below.
At thredUP’s discretion, we may share your Personal Information with TPS providers and other commercial partners to: (i) provide you with additional services related to our Services; (ii) conduct quality assurance testing; (iii) facilitate creation of accounts; (iv) provide technical support; (v) market the Services; (vi) facilitate business partnerships with trusted partners and/or (vii) to provide other services to thredUP.
We may share or disclose aggregated Non-Personal Information on our Site with service providers and/or with other persons we conduct business with for the purpose of enhancing our Services and evaluating the effectiveness of our partnerships. These service providers and other persons may also share with us aggregated Non-Personal Information that they have independently developed or acquired. We may also share or disclose anonymized or obfuscated Non-Personal Information (such as shopping activity) on our Site to enhance our Services. Additionally, we may combine aggregate information from the pixel tags, web beacons and cookies (discussed above) with similar data we collect from other visitors to help us improve our Services.
Generally, we will not disclose your Personal Information to unaffiliated third parties. However, we may provide your Personal Information to our employees, contractors, commercial partners, agents, service providers and designees (“Agents”) to enable them to perform certain services for us including without limitation: order fulfillment, payment processing, Clean Out Bag processing, website-related services such as web hosting, database management, improvement of website-related services and features, maintenance services and distribution of offers, business partnerships, partner promotions, advertisements and other marketing materials on our behalf.
We may also provide our Agents with non-identifying or aggregate information indicating the demographic information of users on our Website, buying behavior, and opportunities to market to select segments of our users indirectly. When we share non-identifying or aggregate user data, it is done in a way that it cannot be linked with your Personal Information.
How We Respond to Do Not Track Signals
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature to signal that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s user. This site does not comply with Federal DNT legislation.
Use of Services via Mobile Device
If you use the Services through your mobile device, we may receive a unique identifier or information about your location. You may at any time prevent the Services from using your location by turning this option off at the device level. When you use the Services through your mobile device, we also collect device type and UUID, a unique identifier generated within the App, and store this information in log files and system databases. We use this information to provide you with the most up to date application and features, or to advertise or promote products or services to you that are applicable to your device type.
Business Transactions and Transfers
If we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, thredUP customer information (including Personal Information) will likely be shared for evaluation purposes and included among the transferred business assets. If an acquirer that has assumed all or part of our business materially alters how it uses or shares your Personal Information than at the time of initial collection, the acquirer will provide prior notice of the new or changed practice.
Compliance with Laws and Law Enforcement
thredUP cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect our rights or the rights of our users or others, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be illegal, unethical or legally actionable activity. We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to accomplish the foregoing.
4. Notice To California Residents and Non-US Residents
California Privacy Rights
If you are a California resident, you may ask us for a notice identifying the categories of Personal Information we share with third parties for the third partys’ direct marketing purposes and the contact information for such affiliates and/or third parties (under California Civil Code Sections 1798.83-1798.84). If you are a California resident and would like a copy of this notice, please submit a written request to firstname.lastname@example.org. Note that thredUP is not obligated to action a consumer request more than twice within a 12-month period.
International Users Consent to Transfer
5. Information Security
If you would like to modify or delete your Personal Information, please contact our Support Center with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.
7. Personal Information You May Access
Through your account settings, you may access, and, in some cases, edit or delete the following information you have provided to us: name and password, mailing address, billing address and email address.
The information you can view, update, and delete may change as the Services change. If you have any questions about viewing, updating, or deleting your information, please contact us at email@example.com.